At Miracoulia, we value your satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a fair and transparent return and exchange policy. Please review the terms below:
1. Conditions for Returns and Exchanges
1.1. Products can be returned or exchanged within 14 days from the date of delivery.
1.2. Items must be in their original condition, unused, unwashed, and with all original packaging and tags intact.
1.3. Products that are damaged, altered, or show signs of use will not be eligible for a return or exchange.
2. Non-Returnable Items
2.1. Certain items, such as personal care products or items marked as final sale, are not eligible for return or exchange.
2.2. Please refer to the product description for any specific return or exchange restrictions.
3. Return Process
3.1. To initiate a return, please contact our customer service team at:
Email: support@miracoulia.store
3.2. Provide your order number, a brief explanation for the return, and any supporting images if the item is damaged or defective.
3.3. Once your return is approved, you will receive instructions on how and where to ship the product.
4. Exchange Process
4.1. Exchanges are subject to product availability.
4.2. If the desired item is out of stock, we will offer you the option of a refund or store credit.
4.3. Follow the return process (Section 3) and mention that you wish to exchange the product.
5. Refunds
5.1. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
5.2. Refunds will be issued to the original payment method used for the purchase.
5.3. Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
6. Shipping Costs
6.1. The customer is responsible for the shipping costs associated with returns and exchanges unless the product received was defective or incorrect.
6.2. We recommend using a trackable shipping service to ensure the safe return of the item.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective product, please contact us within 48 hours of delivery.
7.2. Provide photos of the damaged item and its packaging for faster processing.
7.3. We will arrange for a replacement or issue a full refund, including shipping costs.
8. Contact Us
For any questions or assistance regarding returns and exchanges, please reach out to us at:
Email: miracoulia@miracoulia.store
Website: https://miracoulia.store